Hackett Key issues: 2023 ITSM Trends

Organizations are predicting global risks will continue to cause major disruption in 2023. Approximately two-thirds of the respondents cite their top risk is economic downturn and/or recession next year. Preparing for global economic and geopolitical consequences must top your strategic initiatives for 2023. Unfortunately, the inability to transform the business showed an unexpected high of 27%.

Organizations are changing their spending patterns to improve margins and find cash flow to fund potential recessionary challenges. Still, digital transformation tops priorities to address the economic downturn, indicating opportunities to improve efficiency and/or business value. Digital transformation must be prioritized to help insulate the organization from continual swings in the global arena.

Organizations encounter many internal challenges to transformation and growth, including funding, unrealistic and/or unclear goals, inconsistent data across the enterprise, limited time to improve, and lack of talent. While these challenges are ranked differently across the organization, management must align enterprise strategies with functional areas for success.